Management 12th Edition
The World of Innovative Management
Today’s managers and organizations are being buffeted by massive and far-reaching competitive, social, technological, and economic changes. Any manager who believed in the myth of stability was rocked out of complacency a few years ago, when, one after another, large financial institutions in the United States began to fail, automakers filed for bankruptcy, the housing market collapsed, European economies faced financial devastation, and a global economic recession took hold and wouldn’t let go. Business schools, as well as managers and businesses, are still scrambling to cope with the aftermath, keep up with fast-changing events, and evaluate the impact that this volatile period of history will have on organizations in the future. This edition of Management addresses themes and issues that are directly relevant to the current, fast-shifting business environment.
I revised Management, 12th edition, with a goal of helping current and future managers find innovative solutions to the problems that plague today’s organizations—whether they are everyday challenges or once-in-a-lifetime crises. The world in which most students will work as managers is undergoing a tremendous upheaval. Ethical turmoil, the need for crisis management skills, mobile business, economic recession and rampant unemployment, rapidly changing technologies, globalization, outsourcing, increasing government regulation, social media, global supply chains, the Wall Street meltdown, and other challenges place demands on managers that go beyond the techniques and ideas traditionally taught in management courses. Managing today requires the full breadth of management skills and capabilities. This text provides comprehensive coverage of both traditional management skills and the new competencies needed in a turbulent environment characterized by economic turmoil, political confusion, and general uncertainty.
In the traditional world of work, management’s job was to control and limit people, enforce rules and regulations, seek stability and efficiency, design a top-down hierarchy, and achieve bottom-line results. To spur innovation and achieve high performance, however, managers need different skills, particularly in today’s tough economy, which has caused suffering for many employees. Managers have to find ways to engage workers’ hearts and minds, as well as take advantage of their labor. The new workplace asks that managers focus on building trust, inspiring commitment, leading change, harnessing people’s creativity and enthusiasm, finding shared visions and values, and sharing information and power. Teamwork, collaboration, participation, and learning are guiding principles that help managers and employees maneuver the difficult terrain of today’s turbulent business environment. Rather than controlling their employees, managers focus on training them to adapt to new technologies and extraordinary environmental shifts, and thus achieve high performance and total corporate effectiveness.
My vision for this edition of Management is to present the newest management ideas for turbulent times in a way that is interesting and valuable to students, while retaining the best of traditional management thinking. To achieve this vision, I have included the most recent management concepts and research and have shown the contemporary application of management ideas in organizations. A questionnaire at the beginning of each chapter draws students personally into the topic and gives them some insight into their own management skills. A chapter feature for new managers, called the “New Manager Self-Test,” gives students personal feedback about what will be expected when they become managers.
At the end of each major chapter section, I have added a “Remember This” feature that provides a quick review of the salient concepts and terms students should remember. Within each chapter, a feature called “Green Power” highlights how various organizations are responding to the growing demand for socially and environmentally responsible ways of doing business. Thoughtful or inspiring quotes within each chapter—some from business leaders, others from novelists, philosophers, and everyday people—help students expand their thinking about management issues. The combination of established scholarship, new ideas, and real-life applications gives students a taste of the energy, challenge, and adventure inherent in the dynamic field of management. The Cengage Learning staff and I have worked together to provide a textbook that is better than any other at capturing the excitement of organizational management.
I revised Management to provide a book of utmost quality that will create in students both respect for the changing field of management and confidence that they can understand and master it. The textual portion of this book has been enhanced through the engaging, easy-to-understand writing style and the many new in-text examples, boxed items, and short exercises that make the concepts come alive for students. The graphic component has been enhanced with several new and revised exhibits and updated photo essays that illustrate specific management concepts. The well-chosen photographs provide vivid illustrations and intimate glimpses of management scenes, events, and people. The photos are combined with brief essays that explain how a specific management concept looks and feels. Both the textual and graphic portions of the textbook help students grasp the often abstract and distant world of management.
Part 1 Introduction to Management 2
1 The World of Innovative Management 2
2 The Evolution of Management Thinking 38
Part 2 The Environment of Management 74
3 The Environment and Corporate Culture 74
4 Managing in a Global Environment 110
5 Managing Ethics and Social Responsibility 150
6 Managing Start-Ups and New Ventures 182
Part 3 Planning 216
7 Planning and Goal Setting 216
8 Strategy Formulation and Execution 248
9 Managerial Decision Making 282
Part 4 Organizing 320
10 Designing Organization Structure 320
11 Managing Change and Innovation 362
12 Managing Human Resources 398
13 Managing Diversity 436
Part 5 Leading 470
14 Understanding Individual Behavior 470
15 Leadership 510
16 Motivating Employees 550
17 Managing Communication 586
18 Leading Teams 620
Part 6 Controlling 658
19 Managing Quality and Performance 658
Appendix: Managing the Value Chain, Web 2.0,
and E-Business 697
Name Index 731
Company Index 749
Subject Index 754
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|November 27, 2017|
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