Organizational Behavior and Management 10th Edition
Revising and updating this textbook is always an exciting and challenging job. In completing this tenth edition of Organizational Behavior and Management we reviewed the most current theories, research, and organizational applications for possible inclusion. We retained the classic, influential, and long-standing work in organizational behavior. Chapter by chapter, we made a concerted effort to add several more company and other real-world examples to make the content more relevant and interesting for students. Our own teaching of organizational behavior and many excellent suggestions from the reviewers of the previous edition were factored into each phase of the revision.
The major task of the author team was to produce a student-friendly, accurate, clear, and meaningful revision that will result in enhanced student learning. The student and the instructor were always in mind as we carefully revised the book.
We have reviewed and considered numerous suggestions and notes from current instructors and students who use Organizational Behavior and Management , as well as from colleagues, managers, and previous users of the text. The themes and tone of these excellent ideas was to keep this book relevant, add more company examples than in previous editions, and help users apply the content to their own lives and job situations. The basic structure has been kept much as it was originally, but we have significantly updated, streamlined, and/or expanded the content of each chapter. We have, in each new edition, added more comprehensive treatment of the content base. The content in this revision has been related to events, activities, and decisions made in organizational life. We have updated all information that needed to be refreshed. Our intention in making these changes has been to offer an intensive treatment of organizational behavior that helps instructors teach easily and effectively. As dedicated teachers, we revise with fellow teachers and the student population in mind. This book was not written as a research message or as a new theoretical model. Like its predecessors, the tenth edition of Organizational Behavior and Management contains knowledge that applies both inside and outside the classroom.
Can the serious theory and research basis of organizational behavior be presented to students in an exciting, fun, and challenging way? We believe it can. Thus, we expanded the theory, research, and applications of the subject matter in the revision of the book. The tenth edition of O r ganizational Behavior and Management differs from the previous editions in these ways:
1. Over a hundred domestic and global organizational examples have been added to help students relate theory and research to actual organizations and current events. Here is a sample of the real-world organizations and events that we added to this revision: Space-X, Tumblr, United Parcel Service, Zynga, Apple, Whole Foods Market, YouTube, Marriott International, Perfetti Van Melle (Italy), Foursquare, Starbucks, JPMorgan Chase, Singapore Airlines, Khan Academy, Kia Motors award winning Soul, Semco (Brazil), European economic crisis, Renren (China), IDEO, Harpo Productions, Facebook, Subway, Zachary’s Chicago Pizza, Glassdoor. com, Wipro (India), USAA Financial Services, Denny’s Restaurants, and Electrolux (Sweden).
2. Expanded coverage of topics that is relevant to managers today, including: Fastestgrowing service jobs in the U.S., personal use of social media at work, cloud and mobile computing, W.L. Gore’s organic organizational structure, Harvard students sign an MBA oath, Nooglers learn the culture at Google, “Laughter-Yoga” at Zappos, self-managed and virtual teams, job sharing at Ford Motor Company, Patagonia’s core values and environmentally driven mission, San Francisco Giants’ first-ever professional sports employee assistance program, Gen Y creates a more open and flexible workplace, PricewaterhouseCoopers’ stress survival-training program, Michael Phelps’s 22 medals at the Olympics in London; SAP’s use of a skunkworks team of university students, the San Diego Zoo and Safari Park employee incentive program, Arab spring protests, Deloitte LLP’s policy to allow its 45,000 employees to telecommute up to five days per week, Wegman’s Food Market’s “eat well, live well” program, Virgin Atlantic fires 13 crew members for posting negative comments on Facebook, evolving influence of the BRIC nations, and Kaiser Permanente reports that 28,000 employees are using IdeaBook (its internal social networking site).
3. Fundamental themes were woven throughout the book, including globalization, managing diversity and demographic changes, technological changes, total quality, and ethics and social responsibility. These themes are consistent with the recommendations for balanced subject matter coverage made by the American Assembly of Collegiate Schools of Business/International Association for Management Education. This internationally acclaimed accrediting body establishes the boundaries for appropriate topic coverage.
4. Several of the end-of-chapter cases have been replaced or revised. New cases have replaced some of the previously used cases. A sample of the new cases includes: Case 2.1 “Organizational Culture Can Help Reduce Burnout in Hospitals”; Case 4.1 “The Human Cost Associated with Our Electronic Gadgets”; Case 8.1 “The (Mis)Behavior of Successful CEOs Leads to Their Departures”; Case 9.1 “Alleviating Employee Stress Through Financial Education”; Case 14.1 “The Netflix Decision that Could Cost the Company 800,000 Subscribers”; and Case 16.1 “Will Fiat Be Successful in the United States This Time?”
5. Many of the book’s elements—Reality Check, Global OB, OB Matters (formerly Organizational Encounter), You Be the Judge, and Information You Can Use (formerly Management Pointers)—have been updated or replaced with current examples and issues relevant to managers. The elements included in the final array were considered to be relevant, teachable, and complete.
6. The complete set of materials—text, exercises, elements, and cases—stimulates students to think about how they would respond if they were in the situation being discussed or displayed.
Reading the tenth edition of Organizational Behavior and Management, students become involved participants in learning about behavior and management within work settings. We have designed the book with instructional flexibility in mind. The book combines text, self-learning exercises, group participation exercises, and cases. These elements are directed at students interested in understanding, interpreting, and attempting to predict the behavior of people working in organizations.
Organizational functioning is complex. No single theory or model of organizational behavior has emerged as the best or most practical. Thus, managers must be able to probe and diagnose organizational situations when they attempt to understand, interpret, and predict behavior. The tenth edition of the text devotes considerable attention to encouraging the development of these probing and diagnostic skills. The first step in this development is for each reader to increase his or her own self-awareness. Before a person can diagnose why another person (a friend, subordinate, or competitor) is behaving in a particular way, he or she should conduct a self-analysis. This introspective first step is built into each chapter’s content and into the learning elements found at the end of chapters. The content and these elements encourage the students to relate their own knowledge and experience to the text, exercises, and cases in the book.
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